We are very confident that our fine jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 45 days from the date of shipment for a full refund or exchange.

Returning Your Order
Please follow these steps to return or exchange your jewelry item(s):

  1. Contact Customer Service and request a Return Authorization Code for your order number.

  2. Print the Return Form, and fill it out completely. Please write your Return Authorization Code on the return form and on the outside of the shipping box on the front of the package so that it is clearly visible.

  3. Send your item(s) with original packing materials, return form to us by an insured courier (UPS or Registered Mail) and retain the tracking number for your records. Buyers are always responsible for the shipping charges to return.We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package.
    Please contact us at first to obtain the return address.

  4. After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned item(s).

  5. A refund or customer credit (for exchanges) minus original shipping charges will be fully posted to the original funding sources will be issued within 10 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.
  6. When customers asking for a refund because of their own reasons, such as negligence or later changing the idea and so on, a 15% service fee will be deducted from the refund amount

Returns and Exchanges are subject to the following restrictions:

  • The Return Authorization Code must accompany the returned item.
  • The item must be returned in its original condition, unworn and unaltered in any way.
  • Non-insured packages will be returned to sender.
  • Items that have been worn and damaged due to client negligence cannot be returned.
  • Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.
  • Processing, shipping, handling and insurance charges are not refundable.
  • Gifts to third parties are not refundable, and can only be exchanged.
  • If you received a free gift with your order, you must also return the free gift or you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.